My advice to anyone. Had a great experience contacting customer service with a question about my order today. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. The material and look is that of a $10 dress from Shein. Store credit refunds are processed within two weeks of your return being received. Horrible company and horrible customer service. Initial LucyInTheSky complaints should be directed to their team directly. These linked sites have separate and independent privacy policies. - Kate, Hi Gosset! Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. LUCY IN THE SKY Help Centre. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. However, I have attempted to order four things for this site and only one ever came the others all ended up being on back ordered. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Very pleased and will be shopping here again. Your return will be processed within 10 business days of us receiving it - you will receive the store credit code in your email. Knoji is a social discussion platform that's 100% free to use. All rights reserved. Order is always delayed. Hi Jordan, Please email us at resolution@lucyinthesky.email if anything else.-Kate. On April 7, 2023 I had no update on the shipment of the dress so I cancelled the order. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. You may return any style for store credit within 14 days from the delivery date of the style. Returns. Submit a complaint and get your issue resolved. SharePrint A store credit is automatically applied to an account attached to the email used for an order. The material and look is that of a $10 dress from Shein. She checked on the return and gave me quick updates on its return status and refund. If you are not 5 ft then I wouldn't shop here the dresses are so short and the advertising is misleading. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Don't waste your money this is not Prom attire. Save your money and don't buy from here. Merry S. was very kind and helpful and this is not her fault, but Lucy in the Sky is extremely unprofessional and disorganized. Contacts Job Department Search Contacts. BBB Business Profiles are subject to change at any time. Please email us at resolution@lucyinthesky.email so we can assist you. Extremely disappointed and feeling like they stole from me. Thanks for your feedback. Please email us at resolution@lucyinthesky.email so we can assist you further. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Open daily, from 11am - 6pm. Stop in anytime to meet our brand experts and hang out in the LUCY lounge. However, this process takes 5-7 weeks. -Kate. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. They dresses and clothing on this site are beautiful. Ordered a dress for my daughters graduation party, it didnt fit, so we returned it, store credit only. Thanks for your feedback. Note that supports live chat. You must not misuse this Website. Shop now at www.lucyinthesky.com, To learn more about reviews and trust on sitejabber.com, visit our. Thanks for your feedback. We're so sorry to hear about the issues you experienced with us. We are not doing wholesale at this time. Companies can ask for reviews via automatic invitations. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. This isn't a real company. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Products used:None, sizing too inaccurate. Store credit only. Yes, it says so on the website -- READ THE FINE PRINT. Horrible customer service. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Exceptional Customer Service. We therefore have no responsibility or liability for the content and activities of these linked sites. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Tip for consumers:do not shop here unless you want the worst customer service and no refund offered, Products used:none of them- they were horrible, Hi! You should check this page from time to time to ensure that you are happy with any changes. There were so many loose strings on the dress and when I addressed it to customer service, she wanted to hit me back with the "if you look on the website then loose threads does not satisfy as a defective item." I have been waiting for almost three weeks and still haven't got my money back. We're so sorry to hear that not all your order was fulfilled. Merry S was extremely helpful and kind and helped me resolve my issue. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. Lucy In The Sky Order Tracking Customer Care Service Contact Number. Shipping is free over US$75 and US$6.90 for orders under US$75. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. Yelp Sort Search reviews Egdgeyf Q. PA, PA 0 3 5/29/2023 First to Review Lucy In The Sky .CUstomER* .SUppoRT" .Number +1 805 301 7002 Lucy In The Sky "PHONE. The dress is also incredibly thin and doesn't have much structure. Sorry to hear that you had trouble reaching out to us. You must not establish a link from any website that is not owned by you. I feel tricked and pissed off. Alternatively, you can attempt to place the order with a different card or try again later. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. We may from time to time include third party links on our Website. 1200 Wall Street, Floor 2 On April 22, 2023 I emailed the company inquiring about the refund and I have not received a response from them. They have horrible customer service and cannot call because it's a bogus phone number. We want to help you with a return and make sure that we find a resolution. All orders ship out of Los Angeles, we design all of our styles in-house. They weren't rude per se, but they were deeply unhelpful. I want to make sure that we find a resolution. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LucyInTheSky, Connect with LucyInTheSky via Facebook at. Go to our site to chat with our support team or email us at support@lucy.co! DO NOT ******** WITH THESE THIEVES - BEWARE! I emailed with two shipping problems because my order was backordered and they were quick to respond and gave me two options I would have been happy with. Luckily I was able to return it and get store credit pretty quickly. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. This space was created so we can meet you! (Optional) Attach a photo with your reply. Lucy in the Sky has a rating of 2.77 stars from 1,147 reviews, indicating that most customers are generally dissatisfied with their purchases. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We do not save your payment method details on our website. LUCY IN THE SKY's contact information availability. From time to time, we may restrict access to some parts or all of this Website. The best way to get in touch with Lucy in the Sky customer service is through Live Chat or email. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Daniella M. was my customer service representative, and she was super helpful in issuing store credit for my refund in advance so that I could order my graduation dress as soon as possible. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Hi Diana, So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, And I get it but it sucks when the estimated, If I do not get a refund, I will be disputing the charge on my, Horrid quality, horrid policies, overall don't buy. 10 reviews 5 stars 4 stars 3 stars 2 stars 1 star Filter by rating Search reviews Hgjghg M. TX, TX 0 5 5/19/2023 Lucy in the Sky custo"mer supPort numbEr +1 805 301 7002 Lucy in the Sky phOne n.umBer +1 805 301 (7002) For further information, please visithttps://help.afterpay.com/hc/en-au/. Overnight orders shipped Friday will be delivered Monday. Additionally, additional information can be found on customer service page and FAQ page. My experience with customer service has always been exceptional with Lucy in the Sky. Yet Lucy in the Sky refuses to give a refund. I received the item in 1 week. To say I am upset is an understatement. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. The LUCY IN THE SKY eBOUTIQUE has opened its doors in Westwood Village. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Once a order has been shipped this cannot be canceled. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. I was shocked at the price and the quality. Free Returns for United States Customers. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Please email us at resolution@lucyinthesky.email if anything else. Hi Denver, Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. The parent company of LucyInTheSky is Lucy in the Sky, Inc.. 4 A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. BBB Business Profiles may not be reproduced for sales or promotional purposes. Designed in LA For the party girls Tag us for a chance to win a $100 gift card We're so glad to be able to assist you! No in the automatic tracker box to check the real-time delivery status of your worldwide . I now have to wait for my refund to order a new dress for an event that is a week away. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Free FedEx Shipping, over US$75. Experience our designs in person, try on your favorite pieces, and consult with our brand experts. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Please reach out to us for the advanced credit prior to making a new order! They just keep everyone's money, don't send anything. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. If you need your dress for a specific date you might want to find a different one. We're so glad that we were able to assist you! We're so sorry to hear about your disappointment with our return policy. Products used:Still waiting for it to arrive (for 6 weeks)! This account has been verified by LucyInTheSky customer service / representatives through our verification process. After being promised twice that the funds would be returned, they have not. The Lucy in the Sky Lace Back Bodycon Dress is priced at $44 (down from $58 ). You can choose to accept or decline cookies. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Images copyright 2023 LUCY IN THE SKY. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. After communicating with this company, in an effort to assist my daughter, I have learned that this is the most disorganized, irresponsible, and flawed organization pretending to be legitimate I have ever encountered. They said they will refund me within 10 days without any explainations for their lateness. Do they have a contact us page? If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Oh no! We had the same issue. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. After a lot trying, the straps were finally moved up but slid right down. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. -Kate. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, This Privacy Policy Statement only covers our Website and does not cover any other website. A cookie is a small file which asks permission to be placed on your computer's hard drive. Do not order from here. I ordered the Kayden Dress in black. We're so sorry to hear that the length was an issue. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! You may find additional ways to contact on their website. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Their projects are not good quality at all. Email: shop@lucyinthesky.email. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Please email us at resolution@lucyinthesky.email if anything else.-Kate. This may prevent you from taking full advantage of the website. Lucy in the Sky Reviews 7,338 Great 4.1 VERIFIED COMPANY lucyinthesky.com Visit this website JA Jalene US Sep. 6, 2017 Would Recommend Date of experience: September 07, 2017 FF Frankee Funicelli 1 US Sep. 6, 2017 Great clothes Great clothes, and great quality! Hi Tiya!Thanks for your feedback. Shipping 577 Returns 484 Quality 495 This company responds to reviews on average within 6 days Positive reviews (last 12 months): 21.9% View ratings trends 166 See all photos The customer service is great, and they are very helpful & customer friendly :) Especially with the website update! We're so glad we were able to assist you.Please email us at resolution@lucyinthesky.email if anything else.-Kate. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Which is fine now its a month later and still waiting for the second dress and they tell me it wont be shipped until the beginning of June.
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